Course Outcomes:

By the end of this module, you’ll be able to...

• Understand why conflict can make some of us uncomfortable.
• Recognize the different types of conflict in the workplace and how to approach each one.
• Demonstrate proven ways to engage in conflict to help reduce stress when put in conflict situations.
• Summarize the key strategies to receive and give constructive feedback at work.

Additional Program Benefits

• Official MMASC Conflict & Constructive Feedback Certification Badge on Credly
• Course Exercises and Quizzes