Course Outcomes:
By the end of this module, you’ll be able to...
- Understand why conflict can make some of us uncomfortable.
- Recognize the different types of conflict in the workplace and how to approach each one.
- Demonstrate proven ways to engage in conflict to help reduce stress when put in conflict situations.
- Summarize the key strategies to receive and give constructive feedback at work.
Additional Program Benefits
- Official MMASC Conflict & Constructive Feedback Certification Badge on Credly
- Course Exercises and Quizzes