Course Outcomes:
By the end of this module, you’ll be able to...
- Illustrate the importance of customer service to their organization.
- Recognize the science behind helping people and how it can benefit their physical and mental well-being and careers.
- Outline customer service best practices and give examples.
- Produce better customer service results through exercises and role-playing activities.
Additional Program Benefits
- Official MMASC Customer Service Certification Badge on Credly
- Course Exercises and Quizzes