Course Outcomes:

By the end of this module, you’ll be able to...

• Illustrate the importance of customer service to their organization.
• Recognize the science behind helping people and how it can benefit their physical and mental well-being and careers.
• Outline customer service best practices and give examples.
• Produce better customer service results through exercises and role-playing activities.

Additional Program Benefits

• Official MMASC Customer Service Certification Badge on Credly
• Course Exercises and Quizzes